Customer Care Supervisor Job ? Universal Motors Agencies ...

Job Description

Purpose:
? Handle and investigate customer complaints and claims to safe guard customer and UMA interests in finalizing of complaints and settlement of all claims and whilst promoting customer satisfaction and participating in minimizing complaints and claims
Roles & Responsibilities:
? Resolve customer service requests and customer complaints and claims
? Analyze customer claims and determine liability of the company including GM if any
? Follow formal procedures for consistency and increased productivity
? Communicate courteously with customers by telephone, e-mail and face-to-face
? Handle inquiries and direct them to the proper actions in order to provide the best customer service
? Investigate and attempt to solve standing customers? problems
? Continuously reporting to direct manger recommended corrective action and monitor results
? Support direct manager and all concerned managers to execute Customer Care initiatives within the dealership
? Recommend with justification for the refund of repairs, services, products and purchases,which are revealed to be not earned by the concerned department, to his immediate superior
? Keep accurate records of customer complaints, compliments claims, refunds, suggestions, including correspondence with customers & notes on discussions.
? Support Officer Customer Care with all tasks
? Perform any other related functions as directed by his superior

Skills

Qualifications:
? A qualified Saudi with High School degree
? At least two years experience in customer care
? With two years supervisory experience
? Work experience in automotive industry is an advantage.
Skills:
? Good personal presentation, especially when working with customers face to face.
? Excellent problem solving skills to develop alternate solutions.
? Knowledge of using Kerridge or equivalent
? Knowledge of using MS Office
? Excellent customer interaction skills, including written and oral communication skills in English and Arabic.
? Self motivated, directed and passionate team payer.

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About This Company

Universal Motors Agencies (UMA) is one of the oldest and most prestigious General Motors dealerships in the whole of the Middle East. As an appointed distributor of GM cars in the Eastern and Western provinces of the Kingdom, our mission is to maximize the satisfaction of every customer.
Parts and Accessories
UMA offers a wide range of original GM and AC Delco Parts. Our modern facilities provide a unique shopping experience at our retail boutiques which offers you not only the widest choice of accessories and parts, but also friendly advice on your automotive repair needs.
UMA has more than 20 independent Parts retail locations in addition to the expanded retail facilities at all dealership. UMA also has two regional parts warehouses to support its government, fleet and wholesale parts business.

Source Article from http://www.bayt.com/en/job/?xid=1807263

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This entry was posted on July 7, 2012 at 12:00 pm and is filed under Career. You can follow any responses to this entry through the RSS 2.0 feed.

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